services

Providing comprehensive back-office services to support ongoing financial lending operations.

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    Standby Servicing

    If your primary mortgage servicer were to fail, your first thought will be to ensure customer experience and cash-flow continues.

    Appoint us your standby servicer to stand ready to step in as a replacement servicer to ensure this happens within an agreed time frame.

    From 48 hours (hot) 30-60 days (warm) or 90+ days (cold)

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    third party servicing

    Choose us to manage your portfolio for a cost-effective solution backed by proven expertise in complex portfolio management.

    This may include a startup or an existing business, you can manage on the platform of your choice, or we can migrate your existing book to the efficient modern online platform provided by our partner and used by over 30 lenders in Australia.

    We'll expertly handle your branded customer communications, accelerate your new product launches, and enhance customer experience through strategic technology partnerships, all while keeping you informed with the latest market trends.


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    Special Servicing

    We provide tailored special servicing solutions* to help you recover loans effectively, focusing on positive customer outcomes and adhering strictly to credit law compliance, with asset realisation as a last resort.

    * (Sometimes referred to as default management or debt recovery.)

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    Custom servicing

    Tell us what you need, and we’ll build a custom servicing solution for you.

    In the competitive world of financial services, you may wish to concentrate your resources on certain parts of your business. We will work with you to determine which parts can be outsourced to allow you to concentrate your efforts more effectively.

    We can provide an efficient and safe pair of hands to allow you to get on and do what you do best.

  • Verofi has comprehensive expertise in business process outsourcing & backup servicing for lending markets. We are an experienced team, with advanced financial services IT systems, and a proven track record across diverse asset types.  


    With 40 active clients, $21b AUM and standby agreements for 100 Warehouse Trusts, we ensure reliable and compliant loan management and seamless transitions during critical situations.


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OUR RESOURCES

Although often regarded as a form of insurance against rare but potentially difficult times, we need to be prepared and resourced to step in if and when required.

Initial due diligence

We prepare by undertaking an extensive due diligence over several weeks to understand the specific processes and resources of the servicer. From this, we prepare a detailed step-in or activation plan to be signed off by the financier or trustee.

Annual and ad hoc reviews

Each year we undertake a review of the servicer and update the plan. We will also do this at other times if requested by the financier.

Resources available from the Servicer

If called upon to step in, we utilise as much of the resources of the staff and systems of the servicer as are available. Depending upon the circumstances that trigger the step in, we can call upon resources from our partners to provide immediate backup. With our knowledge and experience in the industry, we can also access experienced contractors on a case-by-case basis.

Banking Platform

If the servicer utilises the banking platform provided by our partner, Interfi, and /or uses it for its business continuity or disaster recovery, the step-in can be seamless.

In the worst-case scenario, data can be transferred across to the Interfi platform established for that step-in programme.


WHY VEROFI?

  • Servicing operations will continue with as little disruption as possible


  • Helps the servicer with access to servicing experience through the due diligence process

  • Provides funders with confidence that assets will be in safe hands

  • Enhances transaction and risk management structures

  • Protects against failure of the primary servicer, and satisfies rating agencies

  • Enhances deal structures and supports your funding via pre-securitisation protection for financiers and post-securitisation protection for investors.