External Disputes Resolution

Australia

Verofi Pty Ltd (ABN 18 619 957 701)

Home | Australian Financial Complaints Authority (AFCA)

Member no: 46034

NEW ZEALAND

Verofi Ltd (NZBN 92 904 101 2369)

Financial Services Complaints Ltd

Member no: 8797

SOLAR ZERO CUSTOMERS

SZ Servicing Limited (NZBN 94 2905 250 2978) a wholly owned subsidiary of Verofi Limited as servicer for both:

(a) Public Trustee as trustee of SolarZero Residential No.1 Trust (as assignee of the rights, title and interest in and to the Energy Services Agreement and the Energy Hardware) (Owner) and solarZero Residential Contract Servicer Limited, a company incorporated in New Zealand with company number 8856168 as the transferee of the obligations to be performed under the Energy Services Agreement), (Service Contractor)

And

(b) Public Trustee as trustee of SolarZero Residential Warehouse Trust (as assignee of the rights, title and interest in and to the Energy Services Agreement and the Energy Hardware) (Owner) and SolarZero Contract Servicer Limited, a company incorporated in New Zealand with company number 8873315 as the transferee of the obligations to be performed under the Energy Services Agreement), (Service Contractor)

Trading as Solar Zero

Your contract will be with either (a) or (b). If uncertain please contact SolarZero customer care – they will be able to send a copy of your contract if needed plus tell you which trust applies. Contact email customercare@solarzero.co.nz

phone 0800 609 647

Note that energy service agreements are not financial services agreements and UDL is the appropriate party under the energy complaints scheme, not FSCL